Warranty Information

All products:

• Installation: Failure to install products as originally installed may cause damage to the product. The manufacturer is not responsible for damage due to improper installation.
• Alterations: Any changes in the product will void the product warranty.
• Acts of GOD or Nature: The manufacturer will not be held responsible for damage caused by acts of God or nature.
• Warranty applies only to the original purchaser.
• All claims are calculated from the date of purchase.
• All claims must be submitted with the original invoices.
• There are no additional warranties or guarantees expressed or implied beyond what is in this page.
• All returns are subject to a 20% restocking fee.
• Sometimes special situations arise. These situations will be handled on an individual basis.
• All incidental expenses for down time including, but not exclusive to reinstallation of the product, rental cars, vehicle storage, hotel stay, etc. are the sole responsibility of the purchaser and are not covered by the manufacturer's warranty.
• Contact TopsOnline's customer service department within 60 days of receipt to obtain return authorization. TopsOnline and the manufacturer will not accept items returned without a return authorization.

Convertible Tops, Top Components, and Carpet Kits:

• Shrinkage: All materials, whether canvas or vinyl, will experience some shrinkage and color fading due to the aging process of the material. The manufacturer is not responsible for shrinkage.
• Thread: All Polyester threads will experience some level of fading over time. The manufacturer is not responsible for fading thread.
• Top Frames: The manufacturer will not be responsible for damage to the product caused by a worn, misaligned or damaged top frame.
• Incomplete installation: The manufacturer will not be responsible for damage caused by failure to install Side Cables, Top Pads and/or other necessary components.
• Robbins Brand, Xtreme Brand, Bestop Brand, and Pavement Ends Brand products do not include a labor allowance as part of their warranty.

Seat Covers:

• The manufacturer is not responsible for damage done during installation caused by the installer's inexperience or error.
• The manufacturer is not responsible for damage caused by using inappropriate cleaning or conditioning chemicals.
• The manufacturer is not responsible for tears or cuts caused by any accident, laceration due to negligent use of sharp objects on or around the seat cover, or owner abuse.

In addition to the information above:

• EZ ON Auto Tops Brand Convertible Tops are guaranteed for thirty six (36) months.
• Robbins Brand Convertible Tops are guaranteed for sixty (60) months.
• GAHH Brand Convertible Tops are guaranteed for sixty (60) months.
• The following are covered under the warranty: Cracking, de-lamination of the seams, excessive shrinkage, and severe discoloration.

• TopsOnline provides the manufacturer's warranty (from EZ ON Auto Tops, Robbins, and GAHH), which warrants convertible tops and accessories, including convertible top window sections, top pads, and top cables, to be free from defects in materials and workmanship at the time of shipment from our premises.
• If one of the products manufactured should fail or be unacceptable due to defect in manufacturing, any and all adjustments will be done based on description specified above from time of purchase.

• Glass Windows:
  • For EZ ON Brand convertible top products with glass windows: Unless otherwise noted on the specific product page, the bond to the glass rear window assemblies is covered for thirty-six (36) months. The following is covered under the warranty: separation of the bond between the convertible topping material and glass.
  • For Robbins Brand and GAHH Brand convertible top products with glass windows: Unless otherwise noted on the specific product page, the bond to the glass rear window assemblies is covered for sixty (60) months. The following is covered under the warranty: separation of the bond between the convertible topping material and glass.
  • There is no warranty for breakage during and after installation.

• Robbins Brand and GAHH Brand Plastic (vinyl) Windows are guaranteed for sixty (60) months; EZ ON Brand Plastic (vinyl) Windows are guaranteed for thirty-six (36) months. The following are covered under the warranty: separation of the bond between the convertible topping material and the plastic, as well as the zipper (if applicable).
• There is no warranty for scratches, cracking, discoloration or degradation of the plastic during & after installation.

In addition to the information above, TopsOnline provides the manufacturer's warranty for EZ ON Auto Tops Brand, Robbins Brand, and GAHH Brand convertible top headliners for twelve (12) months. The following are covered under the warranty: de-lamination of the seams, and cracking or breaking of plastic components sewn on the headliner. No labor allowance is included for headliners from any of these manufacturers (EZ ON Auto Tops, Robbins, and GAHH).

In addition to the information above, TopsOnline provides the manufacturer's warranty for EZ ON Auto Tops Brand, Robbins Brand, and GAHH Brand convertible top pads, convertible top padding, convertible top cables, and convertible top tension straps for twelve (12) months. The following are covered under the warranty: de-lamination of seams, and cracking or breaking of components due to manufacturing defects. No labor allowance is included for convertible top pads, convertible top padding, convertible top cables, nor convertible top tension straps from any of these manufacturers (EZ ON Auto Tops, Robbins, and GAHH).

In addition to the information above, TopsOnline provides the manufacturer's warranty for EZ ON Auto Tops Brand, Robbins Brand, and GAHH Brand boot covers, tonneau covers, and well liners for twelve (12) months. The following is covered under the warranty: de-lamination of the seams. No labor allowance is included for boot covers, tonneau covers, nor well liners from any of these manufacturers (EZ ON Auto Tops, Robbins, and GAHH).

In addition to the information above, TopsOnline provides the manufacturer's thirty-six (36) month warranty on seat covers. The manufacturer warrants all seat covers, and any related trim parts purchased from TopsOnline with the seat covers, to be free from defects in materials and workmanship at the time of shipment from our premises.

• The following is specifically covered by this warranty:
  • Defects in workmanship or defective materials.
  • Premature wear-through/cracking of the seating surfaces.
  • Shipping costs to us and back to you for repair or replacement.
• Warranty is extended to the first purchaser and is not transferable to subsequent owner.
• Because dye lots on leather & vinyl are different from batch to batch, color matches for repairs or replacement parts are not guaranteed to be exact.
• The manufacturer reserves the right to repair rather than replace any defective part.
• Warranty covers and is limited to the replacement of the product exclusively, and does not cover any labor costs or any costs associated with installation.

Items will not be accepted for credit if installation was attempted. Only brand new items will be accepted in original box. The product must be folded carefully and returned in the same condition it was received and in the original box.

In addition to the information above, TopsOnline provides the manufacturer's thirty-six (36) month warranty on carpet kits. The manufacturer warrants its carpet kits to be free from defects in materials and workmanship at the time of shipment from our premises.

• If one of the products manufactured should fail or be unacceptable due to a defect in the manufacturing, any and all adjustments will be prorated from time of purchase.
• The manufacturer guarantees its carpet kits against material failure (cracking, delaminating, excessive shrinkage and severe discoloration.) for thirty-six (36) months.
• Warranty applies only to the original purchaser.

Warranty covers and is limited to the replacement of the product exclusively, and does not cover any labor costs or any costs associated with installation.

In addition to the information above, TopsOnline provides the manufacturer's sixty (60) month warranty on vinyl landau tops.

• The following is specifically covered by this warranty:
  • The manufacturer warrants all vinyl landau tops to be free from defects in materials and workmanship at the time of shipment to the customer. No other warranties are expressed or implied.
  • Warranty is extended to the first purchaser and is not transferable to any subsequent owner.
  • The manufacturer reserves the right to repair rather than replace any defective part.
  • Warranty covers and is limited to the replacement of the product exclusively, and does not cover any labor costs or any costs associated with installation.
• If an item is being returned due to improper fit, the customer must also include the factory original for comparison with our patterns. Failure to do so will void any return due to fitment opportunity.

All Warranty Exclusions outlined in the General Warranty Provisions apply;please read them carefully.

In addition to the information above, TopsOnline provides the manufacturer's twelve (12) month warranty for foam backed material on ABS headliners, and the manufacturer's thirty-six (36) month warranty on cut-and-sewn automotive headliners.

• The following is specifically covered by this warranty:
  • The manufacturer warrants all automotive headliners to be free from defects in materials and workmanship at the time of shipment to the customer. No other warranties are expressed or implied.
  • Warranty is extended to the first purchaser and is not transferable to any subsequent owner.
  • The manufacturer reserves the right to repair rather than replace any defective part. The manufacturer's warranty is void if the product is damaged due to improper installation; TopsOnline strongly urges purchasers to use the services of a professional automotive upholstery shop when installing your product.
  • Warranty covers and is limited to the replacement of the product exclusively, and does not cover any labor costs or any costs associated with installation.
• If an item is being returned due to improper fit, the customer must also include the factory original for comparison with our patterns. Failure to do so will void any return due to fitment opportunity.

All Warranty Exclusions outlined in the General Warranty Provisions apply;please read them carefully.

In addition to the information above, TopsOnline provides the manufacturer's fifteen (15) year warranty on weatherstripping products. The following is covered under this warranty:

• Failure of the weather seal due to manufacturing defects.
• Warranty applies to the original purchaser only and is not transferable.

All Warranty Exclusions outlined in the General Warranty Provisions apply;please read them carefully.

TopsOnline makes it easy to file a claim for products you purchased from us. Simply follow these steps and TopsOnline will work to serve you and process your warranty claim.

1. Please review the warranty information for your product (above), including warranty exclusions.
2. If you are the original purchaser of the product, if you are not subject to a warranty exclusion, and if you are still within the warranty period described for your product, please gather your original order information and proof of purchase.
3. Next, take pictures of your product for submission to TopsOnline - click here for an example for a convertible top.
4. Be sure your images are not smaller than 800 x 450, and not larger than 1200 x 675.
5. Once you have your images in hand, please email them to us at warranty@topsonline.com.
6. Have questions? Contact our Customer Service Department at warranty@topsonline.com or at (818) 786-2474 and we will help you!