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FAQs

 

I. General Questions About the Website

Ia.Who is Topsonline.com?

We're not just an Internet based business - we have been open since 1987, giving us nearly 30 years experience in the automotive interior & convertible top industries.
Our main warehouse is located in Southern California; we also have distribution centers in South Carolina & Reno Nevada.

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Ib.I'm having trouble getting through your 888-803-8505 toll free number, is there any other number to reach you?

Our sales reps are available Monday thru Friday, from 8am to 6pm (PST). When the reps are busy helping other customers, you will be forwarded to our message system, please leave your name and phone number and a sales rep will return your call promptly.

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Ic.Why does it take 5-7 days before you ship my order?

We stock most original materials and colors for immediate shipping. If your order is for a special color or material or if that particular item is temporarily out of stock, we will go ahead and have your order drop shipped factory direct within 5 to 7 business days.

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Id. Will you ship to Canada or International?

All shipment outside the USA will be shipped via US Mail or UPS Worldwide Express within 5 business days.
Choose the shipping method you would like in the order page of our website. If your Country is not listed in our drop down menu, please e-mail us for shipping quote.

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Ie.My credit card was rejected by your system, I don't understand why?

We don't accept or reject a credit card ourselves. That's done by automatic credit card processing software. The most common reason that a card is declined is when the address or zip code that you entered does not match your credit card's billing address. (There is a separate place on our checkout form to fill out if you'd like the item shipped to a different address). Or if the credit card's verification code (CVV) you entered does not match the numbers on the card.

If your card is repeatedly rejected, please try a different card or call us at 888-803-8505 and we can take your order over the phone.

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II.Convertible Top Questions


IIa.Can I install the top myself?


It is recommended to have your top professionally replaced, however if you are mechanically inclined and decide to replace your convertible top yourself, please request the installation instruction with your order in our customer comment box on the order page. If the instruction for that specific car is available we will include it with the top (installation instructions supplied only with our Tops).
The installation instructions provided are not a step-by-step, but a copy from a convertible top manual that gives you a basic idea on how tops and windows are installed along with diagrams. Note: Please pay special attention when removing your old top or window that's where you will find what special & specific small steps you need to take to replace the new top more efficiently.

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IIb. Do I need any special tools for Convertible top installation?

85% of the tops require a Heavy-Duty Staple gun and solvent base high heat resistant contact cement in addition to the basic tools such as screwdrivers and wrench set.

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IIc. Do your tops or windows require any sewing before installation?

99% of the tops, windows & headliner does not require any sewing.

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IId. Do you know of any installers in my area?

For a complete list of installers please click on the Installers Near You link.

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IIe. How Many Styles of tops are there?

There are 3 styles of convertible tops available that covers 99% of car covers.

  1. ONE PIECE TOP
    Most European convertible cars such as BMW, Alfa Romeo & Fiat comes with a one-piece top from the factory. This means that the top & the window are attached to each other and can only be replaced as a whole.
  2. TWO PIECE TOP
    Most American cars up to late 1990's, and some others, such as Toyota or SAAB came with a two-piece top. The top is a separate piece and the window is a separate piece. Each piece is installed separately on the top frame and once the installation is complete, the top and window looks like a one-piece top. If you have a two-piece top, you can replace the top only, the window only or both.
  3. TOP ONLY
    Some European cars, such as VW & Jaguar, comes with a reusable window. The window is the raw glass that needs to be pulled out of the old top and reinstalled to the new top once the installation is complete.

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IIf. What do you mean by "Top with window"?

Most Foreign cars come with a one-piece top with the window either sewn or heat-sealed to the top. Click on link below to see an example of a one-piece top with window.
Click Here To See Example of Top with Window.

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IIg. What do you mean by "Top Only"?

Most domestic cars have a two-piece top assembly; in this case you can change only the top or just the rear window or both. If you purchase the "top only" you will not get any material or curtain to use on your rear window.
Click Here To See Example of Top Only.

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IIh.What do you mean by "Window only"?


Most domestic cars have a two-piece top assembly; in this case you can change only the top or just the rear window or both. If you purchase the "window only", you will get a complete window section curtain, you will NOT get any extra material or product to use on your top.
Click Here To See Example of Window Only.

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IIi.What type of plastic is used to make replacement plastic windows?

Our manufacturers use 40gage plastic (required), and is the same thickness & quality equivalent to factory plastic window

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IIj.Are your Glass windows Equivalent to the factory glass windows?

Our manufacturers use the highest quality replacement glass, which meets the Federal Government's transportation codes and the OE quality codes.

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IIk.Are all glass windows tinted?

Yes, all glass windows have the same light (approximately 10% tint as the original glass window.

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IIl.Who are your convertible tops manufactured by?

Most of our tops are manufactured by EZ ON AUTO TOPS.
We also carry Robbins & Acme brand, those are specified next to the items.
The items without any brand name next to them are manufactured by EZ On Auto Tops.
We also work with specialty companies, for BMW, JAGUAR, MERCEDES & PORSCHE tops.

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IIm.Can I use my existing window with a new top?

If your car has a two-piece top assembly and your window is not separating from the material (curtain) around it then you can use your existing window with a new top, in this case you won't even need to touch the window section at all. If you order the top only you will not receive any material relating to the window section. But if your window is separating from the material (curtain) around it then you also need to buy a new window.

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IIn.Can I use my existing top with a new window?

Yes you can. If your car has a two-piece top assembly and if your top is in good shape but your window is broken, discolored or separated from the material (curtain) around it you can replace only the window section and use your existing top.

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IIo.What if I have a one-piece top and the Plastic window is faded?

In this case, you unfortunately have one option, to replace the complete top & window. Some upholstery shops do offer to sew in new plastic windows but the cost of removing, sewing the new window, and installing the top again costs the same in labor as replacing your old top with a new one.

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IIp.What if I have a one-piece top and the glass window is broken or separating from the top?

In this case, you unfortunately have one option, to replace the complete top & window. Unless you have the reusable factory style top, such as VW & Jaguar, where you can just purchase the glass window.

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IIq.What is Pinpoint Vinyl?

Pinpoint Vinyl is a material that was used originally on most 60's, 70's & 80's Vinyl convertible tops. Vinyl looks like grained plastic.

Construction: A two- ply composite made of a PVC outer layer and a dyed 100% cotton sateen lining fabric. Excellent Weatherability, Excellent U.V. Resistance & Excellent Durability.

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IIr.What is Sailcloth Vinyl?

Sailcloth Vinyl is a material that has a little different texture than Pinpoint Vinyl top. Sailcloth Vinyl looks like grained plastic.
Construction: A two-ply composite made of a PVC outer layer and a Grey blended polyester/cotton drill lining fabric. Superior Strength & Durability, Excellent U.V. Resistance & Superior Weatherability.
Original Equipment: Ford Mustang & Chrysler Sebring.

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IIs.What is Stayfast Canvas?

Stayfast is specially made Fabric (Canvas) material for convertible tops. Stayfast Canvas looks similar to tent material.
Stayfast is also very commonly used on replacement tops for European cars as a less expensive alternative to the Original German Canvas or Sonnendeck Canvas.
Construction: A three ply composite made of 100% acrylic square weave outer fabric, a butyl rubber inner layer and a 100% cotton drill lining fabric. Excellent Wrinkle Resistance, Superior U.V. Resistance, Superior Weatherability, Excellent Durability & Excellent Low Temp. Flexibility.

Original Equipment:
USA: Chevrolet, Camaro, Dodge Viper, Plymouth Prowler, Pontiac Firebird EUROPE: Alpha Romeo Spider, Lotus Elise, Rover MGF, Peugeot 306, RR Bentley Azure
JAPAN: Toyota Celica, Mazda Miata

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IIt.What is Sonnendeck also known as Twillfast II Canvas?

Sonnendeck is basically like Stayfast canvas but it has textured backing. A basic description of the Sonnendeck in the Auto trim industry is American Stayfast with German backing (Black or Tan backing).
Construction: A three-ply composite made of 100% acrylic twill weave outer fabric, anelastomeric inner layer and a polyester/cotton dobby weave lining fabric homogeneously dyed. Superior U.V. Resistance, Superior Weatherability & Superior Durability.
Original Equipment: Aston Martin DB7, Audi Cabriolet, Jaguar XK8, BMW Z3 Roadster, BMW Z8 Roadster, 98 & up Chevrolet Corvette, BMW 3 Series Cabriolet (E36), Opel Astra & VW Golf III

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IIu.What is Twillfast Canvas also know as Twillfast JX Canvas?

Similar to Sonnendeck Canvas but comes with a Grey backing.
Construction: A three-ply composite made of 100% acrylic twill weave outer fabric, an elastomeric inner layer and a polyester/cotton sheeting lining fabric.
Superior U.V. Resistance, Superior Weatherability, Superior Durabiility Original Equipment: Chrysler Sebring JXI

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IIv.What is Original German Canvas also known as Sonnenland and A5 Canvas?

No description is needed. It is the Original German Canvas.
Construction: A three-ply composite made of twill weave outer fabric, rubber inner layer and a dobby weave lining fabric. Original Equipment: VW New Beetle Convertible, Mercedes, Porsche, Saab 9-3 & Volvo C-70

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IIw.Can I replace my original Vinyl or Canvas top with any other Canvas products you offer?

Yes, in fact it’s a very common practice in our industry. You can replace one material with the material of your preference without sacrificing the quality or the look.

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IIx.Do canvas tops last longer than the vinyl top?

No, both materials will wear out at about the same rate.

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IIy.How long should a replacement top last?

There is no specific answer, the top should last minimum of five years.
Some of these factors might shorten or extend the life of your top: 1)- Climate 2)- Usage 3)- Exposure to sun/rain & snow 4)- Indoor or outdoor parking 5)- How it's cared for.

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IIz. What is a Headliner and what does it look like?

A headliner is a cover that hides the convertible top frame from the inside of the car. You can only replace a headliner if your car has already a factory headliner.
Click Here To See Example of a Headliner.

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IIaa.What is a boot cover and what does it look like?

A Boot cover (also called a top cover or parade cover) is used when the top is folded down. It installs over the top opening and makes the car look neat.
Click Here To See Example of a Boot Cover.

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IIbb.What is a Tonneau cover and what does it look like?

A Tonneau cover is used when the top is folded down. It covers over the seating area.
Click Here To See Example of a Tonneau Cover.

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IIcc.What are Side Tension Cables and how do I know if I need new ones?

Side tension cables hold the top down tight on the side edges (over the side windows) of the car. Top cables are not exposed and are hidden inside a pocket, if one of your cables is broken you will see part of the cable hanging. If the top is not going up and down smoothly and is binding, or if one side is getting ahead of the other, that’s a sign that one of the cables must have been stretched or broken. You can always reuse your existing cables if they are in good shape or are not broken.
Click Here To See Example of Side Tension Cables.

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IIdd.What are Rear Cables?

Only few cars have rear cables (exp. VW up to 94 models & Capri ) The rear cable is to hold the top down on the rear of the car. You can always reuse your existing cable(s) if they are in good shape or are not broken.
Click Here To See Example of Rear Cables.

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IIee.What are Rear Quarter or Rear Flap Cables?

Only few cars have rear Quarter or rear Flap cables (exp. Mustang 94 to 98 models, Cavalier & Sunbird 84 to 98 models ) The rear Quarter or rear Flap cables is to hold the top down to the top frame on the Quarter of the car (right above the side rear windows). You can always reuse your existing cable(s) if they are in good shape or are not broken.
Click Here To See Example of Rear Quarter or Rear Flap Cables.

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IIff. What are pads & how do I know if I need new ones?

Top pads are used to protect the top from rubbing against the metal frame when the top is raised or lowered. You need to replace them if they are worn out or torn.
Click Here To See Example of Pads.

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IIgg. Do you sell weather stripping?

Yes, TopsOnline.com sells weather stripping for a wide variety of convertible and hardtop models. Click here to shop now.

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IIhh.Do you sell replacement hard tops?

No. We only replacement soft tops.

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IIii.Do you sell Convertible Top Hardware?

No. You can get the hardware from the dealer or a wrecking yard.

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IIjj.Will you ship to Canada or International?

All shipment outside the USA will be shipped via US Mail or UPS Worldwide Express within 5 business days.
Choose the shipping method you would like in the order page of our website.

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IIkk.Why does it take 5-7 days before you ship my order?

We stock most original materials and colors for immediate shipping. If your order is for a non original color or material or if that particular item is temporarily out of stock, we will go ahead and have your top drop shipped direct from the factory, which will take about 5 to 7 business days to ship.

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IIll.What is the Warranty on your tops?

For detailed warranty information, please click on the Warranty link.

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IImm.What is your Return Policy?

For detailed return policy information, please click on the Return Policy link.

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III.Bow Height Measurements

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Buick Bow Height
50 - 52 Buick Roadmaster 76C, Super 56C 19-1/2"
51 - 52 Buick Special 46C 19-1/2"
1953 Buick Roadmaster,Skylark 76C, Super 56C 19"
1953 Buick Special 46C 19"
54 - 56 Buick Century 66C, Special 46C, Skylark 100 19-1/2"
54 - 56 Buick Roadmaster 76C, Super 56C 19-1/2"
57 - 58 Buick Roadmaster 76C, Super 56C 21-1/2"
57 - 58 Buick Special 46C, Century 66C 19-1/2"
59 - 60 Buick Electra, Invicta, Lesabre 23"
61 - 64 Buick Electra, Invicta, Lesabre, Wildcat 25"
62 - 63 Buick Grand Sport, Skylark, Special 22"
64 - 65 Buick Grand Sport, Skylark, Special 20-1/2"
65 - 70 Buick Electra 27-1/2"
65 - 70 Buick Lesabre, Wildcat 27-1/2"
66 - 67 Buick Grand Sport, Skylark, Special 22"
68 - 72 Buick Grand Sport, Skylark, Special 20-1/2"
71 - 76 Buick Centurion, Lesabre 26"
82 - 86 Buick Riviera (ASC Conversion) 16-1/2"
Cadillac Bow Height
50 - 52 Cadillac Coupe-Series 62 19-1/2"
1953 Cadillac Coupe-Series 62 19"
54 - 56 Cadillac Coupe & Eldorado- Series 62 19-1/2"
57 - 58 Cadiilac Coupe & Eldorado- Series 62 21-1/2"
59 - 60 Cadillac Coupe & Eldorado- Series 62 23"
61 - 64 Cadillac Coupe & Eldorado- Series 62 25"
65 - 70 Cadillac Coupe De Ville, Eldorado 27-1/2"
71 - 76 Cadillac Eldorado 26"
83 - 85 Cadillac Eldorado (ASC Conversion) 16-1/2"
Chevrolet Bow Height
50 - 52 Chevrolet Styleline Deluxe 20-1/2"
53 - 54 Chevrolet Belair, Deluxe 20-1/2"
53 - 55 Chevy Corvette 15-1/2"
55 - 57 Chevrolet Belair 21"
56 - 60 Chevy Corvette 15-1/2""
1958 Chevrolet Impala 22"
59 - 60 Chevrolet Impala 23"
61 - 62 Chevy Corvette 15-1/2"
61 - 64 Chevrolet Impala 25"
62 - 64 Chevrolet Corvair, Monza 22-1/2"
62 - 65 Chevrolet Chevy II, Nova 22"
63 - 67 Chevy Corvette 18-3/4"
64 - 65 Chevrolet Chevelle, Malibu 20-1/2"
65 - 70 Chevrolet Impala 27-1/2"
65 - 68 Corvair, Corsa, Monza 21"
66 - 67 Chevrolet Chevelle, Malibu 22"
67 - 69 Chevrolet Camaro 22-1/4"
68 - 72 Chevrolet Chevelle, Malibu, SS 20-1/2"
68 - 75 Chevy Corvette 14-1/2"
71 - 76 Chevrolet Caprice, Impala 26"
83 - 85 Cavalier 21-1/2"
86 - 87 Cavalier 21-1/2"
86 - 93 Chevy Corvette 17"
88 - 92 Cavalier 27-1/4"
92 - 93 Cavalier 27-1/2"
93 - 95 Cavalier 27-1/2"
94 - 96 Chevy Corvette 17"
95 - 98 Cavalier 27-3/4"
98 - 2000 Cavalier 27-3/4"
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Convertible Tops

Chrysler Sebring Convertible Tops

The Chrysler Sebring (sold as the Chrysler Cirrus in Mexico) is a mid-size coupe produced by Chrysler from 1995-2010. This affordable car has been a popular favorite over the years, which has kept the Chrysler Sebring sales strong. When replacing your Chrysler Sebring convertible top, be sure to choose the correct model year in order to get the right Sebring top for your model.

Ford Mustang Convertible Tops

The Ford Mustang is one of Ford's most enduring models. The Mustang is one of the original muscle cars: it created the "pony car" class of powerful sports car coupes. Originally introduced in 1964 at the New York World's Fair, the Ford Mustang - including the Mustang convertible top models - is Ford's third oldest nameplate still in production. The Shelby Mustang has a loyal following among enthusiasts and collectors. Shopping for a Shelby Mustang convertible top or a Ford Mustang convertible top? Check out our selection!

Mazda Miata Convertible Tops

The Miata (also known as the Mazda MX5) was introduced in 1989 and quickly became an immensely popular two-seater convertible roadster. The Miata's small size, light weight, and power hearkened back to popular small sports cars of the past, like the Austin-Healey Sprite and the Lotus Elan. Drop the Mazda Miata convertible top and get ready to have a blast! No less an authority than Jeremy Clarkson has said that "if you want a sports car, the MX-5 is perfect."

Nissan Convertible Tops

Nissan's Z-Car line, which includes the Nissan 350Z convertible top, is one of the world's bestselling sports car lines with over 2 million cars sold. Nissan cars have garnered a well-deserved reputation for being dependable, reliable, and affordable, ever since the Datsun 280Z (sold as the Fairlady outside the United States) took the world by storm.

Porsche Convertible Tops

The Porsche 911 and Porsche Boxster are two of the most popular and enduring consumer sports cars available today. The Porsche 911 convertible top was introduced as the Porsche 911 Cabrio in 1984. The Porsche 986, also known as the Porsche Boxster, no doubt counts the Boxster convertible top as part of its resounding success.

Toyota Convertible Tops

The Toyota Celica is one of Toyota's best-selling cars. It is available in a wide variety of body styles, but the Celica convertible top (ASC conversion) has been one of the most popular throughout the years. The MR2 Spyder convertible top is also a fun and sporty vehicle. The MR2 Spyder soft top is as entertaining as it is economical.

VW Convertible Tops

VW convertible top models include the convertible Beetle and the convertible Golf (sold as the VW Rabbit in the United States). The VW cabrio top is definitely part of the appeal of this long-lasting brand, ensuring VW's reputation as one of the best car manufacturers in the world.

Contact information:

Toll Free: 1-888-803-8505
Local: 1-818-786-2474
Fax: 1-818-786-3187

Mailing & Shipping address:

TopsOnline.com
13820 Saticoy Street
Panorama City, CA 91402
U.S.A.
Chrysler Bow Height
46 - 48 New Yorker, Town & Country 22"